Frequently Asked Questions

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  • You can download the card on multiple devices but are requested to indicate which device is primary. What is the purpose of assigning a primary device and can you make changes to the settings from the non-primary devices?

Personal Online Banking

The primary device is used to track the GPS for My Location alerts and controls, all merchant and threshold alerts, and all fraud alerts will be sent to the primary device. All devices that have registered a particular card can view or change the Lake Ridge Bank Card Control settings for that card. Controls (including the On/Off setting) are set at the card level, so the last update to a control will be honored regardless of which phone was used to make the change. Alerts are set at the device level, so each primary device will receive alerts that were set up from that particular device. The primary device can be re-set by accessing Settings > Primary Device.

Personal Mobile Banking

The primary device is used to track the GPS for My Location alerts and controls, all merchant and threshold alerts, and all fraud alerts will be sent to the primary device. All devices that have registered a particular card can view or change the Lake Ridge Bank Card Control settings for that card. Controls (including the On/Off setting) are set at the card level, so the last update to a control will be honored regardless of which phone was used to make the change. Alerts are set at the device level, so each primary device will receive alerts that were set up from that particular device. The primary device can be re-set by accessing Settings > Primary Device.

Card Control

The primary device is used to track the GPS for My Location alerts and controls, all merchant and threshold alerts, and all fraud alerts will be sent to the primary device. All devices that have registered a particular card can view or change the Lake Ridge Bank Card Control settings for that card. Controls (including the On/Off setting) are set at the card level, so the last update to a control will be honored regardless of which phone was used to make the change. Alerts are set at the device level, so each primary device will receive alerts that were set up from that particular device. The primary device can be re-set by accessing Settings > Primary Device.

Zelle

The primary device is used to track the GPS for My Location alerts and controls, all merchant and threshold alerts, and all fraud alerts will be sent to the primary device. All devices that have registered a particular card can view or change the Lake Ridge Bank Card Control settings for that card. Controls (including the On/Off setting) are set at the card level, so the last update to a control will be honored regardless of which phone was used to make the change. Alerts are set at the device level, so each primary device will receive alerts that were set up from that particular device. The primary device can be re-set by accessing Settings > Primary Device.

Personal Finance Manager

The primary device is used to track the GPS for My Location alerts and controls, all merchant and threshold alerts, and all fraud alerts will be sent to the primary device. All devices that have registered a particular card can view or change the Lake Ridge Bank Card Control settings for that card. Controls (including the On/Off setting) are set at the card level, so the last update to a control will be honored regardless of which phone was used to make the change. Alerts are set at the device level, so each primary device will receive alerts that were set up from that particular device. The primary device can be re-set by accessing Settings > Primary Device.


Business Online Banking

The primary device is used to track the GPS for My Location alerts and controls, all merchant and threshold alerts, and all fraud alerts will be sent to the primary device. All devices that have registered a particular card can view or change the Lake Ridge Bank Card Control settings for that card. Controls (including the On/Off setting) are set at the card level, so the last update to a control will be honored regardless of which phone was used to make the change. Alerts are set at the device level, so each primary device will receive alerts that were set up from that particular device. The primary device can be re-set by accessing Settings > Primary Device.


Business Mobile Banking

The primary device is used to track the GPS for My Location alerts and controls, all merchant and threshold alerts, and all fraud alerts will be sent to the primary device. All devices that have registered a particular card can view or change the Lake Ridge Bank Card Control settings for that card. Controls (including the On/Off setting) are set at the card level, so the last update to a control will be honored regardless of which phone was used to make the change. Alerts are set at the device level, so each primary device will receive alerts that were set up from that particular device. The primary device can be re-set by accessing Settings > Primary Device.


Business Leasing

The primary device is used to track the GPS for My Location alerts and controls, all merchant and threshold alerts, and all fraud alerts will be sent to the primary device. All devices that have registered a particular card can view or change the Lake Ridge Bank Card Control settings for that card. Controls (including the On/Off setting) are set at the card level, so the last update to a control will be honored regardless of which phone was used to make the change. Alerts are set at the device level, so each primary device will receive alerts that were set up from that particular device. The primary device can be re-set by accessing Settings > Primary Device.


Business Online Bill Pay

The primary device is used to track the GPS for My Location alerts and controls, all merchant and threshold alerts, and all fraud alerts will be sent to the primary device. All devices that have registered a particular card can view or change the Lake Ridge Bank Card Control settings for that card. Controls (including the On/Off setting) are set at the card level, so the last update to a control will be honored regardless of which phone was used to make the change. Alerts are set at the device level, so each primary device will receive alerts that were set up from that particular device. The primary device can be re-set by accessing Settings > Primary Device.


Account Alerts

The primary device is used to track the GPS for My Location alerts and controls, all merchant and threshold alerts, and all fraud alerts will be sent to the primary device. All devices that have registered a particular card can view or change the Lake Ridge Bank Card Control settings for that card. Controls (including the On/Off setting) are set at the card level, so the last update to a control will be honored regardless of which phone was used to make the change. Alerts are set at the device level, so each primary device will receive alerts that were set up from that particular device. The primary device can be re-set by accessing Settings > Primary Device.


eDocuments

The primary device is used to track the GPS for My Location alerts and controls, all merchant and threshold alerts, and all fraud alerts will be sent to the primary device. All devices that have registered a particular card can view or change the Lake Ridge Bank Card Control settings for that card. Controls (including the On/Off setting) are set at the card level, so the last update to a control will be honored regardless of which phone was used to make the change. Alerts are set at the device level, so each primary device will receive alerts that were set up from that particular device. The primary device can be re-set by accessing Settings > Primary Device.


uChoose Rewards

The primary device is used to track the GPS for My Location alerts and controls, all merchant and threshold alerts, and all fraud alerts will be sent to the primary device. All devices that have registered a particular card can view or change the Lake Ridge Bank Card Control settings for that card. Controls (including the On/Off setting) are set at the card level, so the last update to a control will be honored regardless of which phone was used to make the change. Alerts are set at the device level, so each primary device will receive alerts that were set up from that particular device. The primary device can be re-set by accessing Settings > Primary Device.