Zelle®

No, Zelle® payments cannot be reversed. You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our customer support team at 608-223-3000 for assistance with canceling the pending payment. If the person you sent money to has already enrolled with Zelle® through their bank or credit union’s mobile app or online banking, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money. If you sent money to the wrong person, please immediately call our customer support team at 608-223-3000 to determine what options are available.

Keeping your money and information safe is a top priority for Lake Ridge Bank. When you use Zelle® within our mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.

Only use Zelle to send money to people you trust. Because transfers happen so quickly, it’s difficult to recover funds sent to the wrong person.

Easily start today using just your email address or U.S. mobile number.

1. Enroll or log in to Mobile or Online Banking
2. Select “Zelle®”
3. Accept Terms and Conditions
4. Select your U.S. mobile number or email address and deposit account

That’s it! You’re ready to start sending and receiving money with Zelle®.