Contact Us
Have a question or need support? We’re here to help. Reach out and we’ll make sure you get the answers you need.
Call Us
Reach our Customer Support team by phone for help with your account, online banking, and more.
(608) 223-3000 or (855) 256-7328
Phone Hours
Monday – Friday: 8:00 AM – 5:00 PM CST
Saturday: 9:00 AM – 12:00 PM CST
Chat With Us
Get quick answers through live chat during business hours—just click the chat icon on our site.
Chat Hours
Monday – Friday:
8:00 AM – 5:00 PM CST
Send Us a Message
Have a question? Fill out the form below and a member of our team will be in touch soon.
For account-specific inquiries, please log in to online banking and use the secure message center.
Chat Hours
Monday – Friday:
8:00 AM – 5:00 PM CST
Agent Connect
Working with a banker over the phone? Use Agent Connect to securely share your screen so they can better assist you.
Your banker will provide a one-time access code during your call. Once you have it, click the link below to start the secure session.
Chat Hours
Monday – Friday:
8:00 AM – 5:00 PM CST
Only use this service when prompted by a Lake Ridge Bank representative.
Helpful Resources
Bill Pay & Zelle Customer Service
Lost or Stolen Card, Travel & Other Card-Related Questions
- Monday – Friday: 8:00am – 5:00pm CST
- Saturday: 9:00am – 12:00PM CST
- After Business Hours: (855) 574-1510
- Monday – Friday: 8:00am – 5:00pm CST
- Saturday: 9:00am – 12:00pm CST
- After Business Hours: (855) 967-3965
- Visa Debit Card Disputes: (877) 805-2527
Holiday Hours
| 2025 | 2026 | 2027 | |
|---|---|---|---|
| New Years Day | Closed | Closed | Closed |
| Martin Luther King Jr. Day | Closed | Closed | Closed |
| Memorial Day | Closed | Closed | Closed |
| Juneteenth | Closed | Closed | Closed |
| Fourth of July | Closed | Closed | Closed |
| Labor Day | Closed | Closed | Closed |
| Veteran’s Day | Closed | Closed | Closed |
| Thanksgiving Day | Closed | Closed | Closed |
| Christmas Eve | Closing At Noon | Closing At Noon | Closing At Noon |
| Christmas Day | Closed | Closed | Closed |
| New Year’s Eve | Closing At 5:00pm | Closing At 5:00pm | Closing At 5:00pm |
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Meet Our Team of Dedicated Bankers
At Lake Ridge Bank, our experienced bankers take the time to get to know you—your plans, your challenges, and your dreams. From everyday guidance to big milestones, we’re here with the expertise and personal attention to help you move forward with confidence.
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Frequently Asked Questions
Looking for quick answers? Browse our most common questions about accounts, online banking, payments, and more. You might find what you need without having to reach out.
Online & Mobile Banking
- How do I enroll in online Banking?
- How do I reset my password or unlock my account?
- How do I set up or cancel a transfer?
Zelle® & Digital Payments
- How do I enroll in Zelle?
- What should I do if my email or phone number is already enrolled elsewhere?
- How quickly will the money be available to the recipient?
Account Alerts & eDocuments
- How do I set up account alerts?
- How do I enroll in eDocuments?
- Will I still receive paper statements after enrolling in eDocuments?
Card Control & Fraud Protection
- How do I lock or unlock my card?
- Can I set spending limits or restrict transactions by location?
- How do I report a lost or stolen card?
Credit Sense
- Will using Credit Sense affect my credit score?
- How do I dispute incorrect information in my credit report?
- Does Lake Ridge Bank use Credit Sense data for loan decisions?
Loans & Mortgages
- What type of loan is right for me?
- How do I apply for a mortgage or personal loan?
- What are the current interest rates?
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