Frequently Asked Questions

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  • Why did I receive an alert for a denied transaction if it was not set?

Personal Online Banking

Alerts are always sent for denied transactions, a credit, a refund, suspected fraud, when a shared user changes a control setting, or if the card status changes.

Personal Mobile Banking

Alerts are always sent for denied transactions, a credit, a refund, suspected fraud, when a shared user changes a control setting, or if the card status changes.

Card Control

Alerts are always sent for denied transactions, a credit, a refund, suspected fraud, when a shared user changes a control setting, or if the card status changes.

Zelle

Alerts are always sent for denied transactions, a credit, a refund, suspected fraud, when a shared user changes a control setting, or if the card status changes.

Personal Finance Manager

Alerts are always sent for denied transactions, a credit, a refund, suspected fraud, when a shared user changes a control setting, or if the card status changes.


Business Online Banking

Alerts are always sent for denied transactions, a credit, a refund, suspected fraud, when a shared user changes a control setting, or if the card status changes.


Business Mobile Banking

Alerts are always sent for denied transactions, a credit, a refund, suspected fraud, when a shared user changes a control setting, or if the card status changes.


Business Leasing

Alerts are always sent for denied transactions, a credit, a refund, suspected fraud, when a shared user changes a control setting, or if the card status changes.


Business Online Bill Pay

Alerts are always sent for denied transactions, a credit, a refund, suspected fraud, when a shared user changes a control setting, or if the card status changes.


Account Alerts

Alerts are always sent for denied transactions, a credit, a refund, suspected fraud, when a shared user changes a control setting, or if the card status changes.


eDocuments

Alerts are always sent for denied transactions, a credit, a refund, suspected fraud, when a shared user changes a control setting, or if the card status changes.


uChoose Rewards

Alerts are always sent for denied transactions, a credit, a refund, suspected fraud, when a shared user changes a control setting, or if the card status changes.