Frequently Asked Questions
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- What happens if My Location is set but the Phone is left at home? Will transactions be denied outside the My Location area? What is the range of My Location controls, and will this setting impact internet transactions?
Personal Online Banking
State Bank of Cross Plains Card Manager performs a proximity check of 5 miles at the granularity of ZIP code or city, so if the merchant is close to home then the transactions will still go through. The My Location controls and alerts will check to ensure the merchant location is within a 5 mile radius of the device set as primary within State Bank of Cross Plains Card Manager. These controls impact card present transactions only, therefore internet transactions are not impacted.
Personal Mobile Banking
State Bank of Cross Plains Card Manager performs a proximity check of 5 miles at the granularity of ZIP code or city, so if the merchant is close to home then the transactions will still go through. The My Location controls and alerts will check to ensure the merchant location is within a 5 mile radius of the device set as primary within State Bank of Cross Plains Card Manager. These controls impact card present transactions only, therefore internet transactions are not impacted.
Card Control
State Bank of Cross Plains Card Manager performs a proximity check of 5 miles at the granularity of ZIP code or city, so if the merchant is close to home then the transactions will still go through. The My Location controls and alerts will check to ensure the merchant location is within a 5 mile radius of the device set as primary within State Bank of Cross Plains Card Manager. These controls impact card present transactions only, therefore internet transactions are not impacted.
Zelle
State Bank of Cross Plains Card Manager performs a proximity check of 5 miles at the granularity of ZIP code or city, so if the merchant is close to home then the transactions will still go through. The My Location controls and alerts will check to ensure the merchant location is within a 5 mile radius of the device set as primary within State Bank of Cross Plains Card Manager. These controls impact card present transactions only, therefore internet transactions are not impacted.
Personal Finance Manager
State Bank of Cross Plains Card Manager performs a proximity check of 5 miles at the granularity of ZIP code or city, so if the merchant is close to home then the transactions will still go through. The My Location controls and alerts will check to ensure the merchant location is within a 5 mile radius of the device set as primary within State Bank of Cross Plains Card Manager. These controls impact card present transactions only, therefore internet transactions are not impacted.
Business Online Banking
State Bank of Cross Plains Card Manager performs a proximity check of 5 miles at the granularity of ZIP code or city, so if the merchant is close to home then the transactions will still go through. The My Location controls and alerts will check to ensure the merchant location is within a 5 mile radius of the device set as primary within State Bank of Cross Plains Card Manager. These controls impact card present transactions only, therefore internet transactions are not impacted.
Business Mobile Banking
State Bank of Cross Plains Card Manager performs a proximity check of 5 miles at the granularity of ZIP code or city, so if the merchant is close to home then the transactions will still go through. The My Location controls and alerts will check to ensure the merchant location is within a 5 mile radius of the device set as primary within State Bank of Cross Plains Card Manager. These controls impact card present transactions only, therefore internet transactions are not impacted.
Business Leasing
State Bank of Cross Plains Card Manager performs a proximity check of 5 miles at the granularity of ZIP code or city, so if the merchant is close to home then the transactions will still go through. The My Location controls and alerts will check to ensure the merchant location is within a 5 mile radius of the device set as primary within State Bank of Cross Plains Card Manager. These controls impact card present transactions only, therefore internet transactions are not impacted.
Business Online Bill Pay
State Bank of Cross Plains Card Manager performs a proximity check of 5 miles at the granularity of ZIP code or city, so if the merchant is close to home then the transactions will still go through. The My Location controls and alerts will check to ensure the merchant location is within a 5 mile radius of the device set as primary within State Bank of Cross Plains Card Manager. These controls impact card present transactions only, therefore internet transactions are not impacted.
Account Alerts
State Bank of Cross Plains Card Manager performs a proximity check of 5 miles at the granularity of ZIP code or city, so if the merchant is close to home then the transactions will still go through. The My Location controls and alerts will check to ensure the merchant location is within a 5 mile radius of the device set as primary within State Bank of Cross Plains Card Manager. These controls impact card present transactions only, therefore internet transactions are not impacted.
eDocuments
State Bank of Cross Plains Card Manager performs a proximity check of 5 miles at the granularity of ZIP code or city, so if the merchant is close to home then the transactions will still go through. The My Location controls and alerts will check to ensure the merchant location is within a 5 mile radius of the device set as primary within State Bank of Cross Plains Card Manager. These controls impact card present transactions only, therefore internet transactions are not impacted.
uChoose Rewards
State Bank of Cross Plains Card Manager performs a proximity check of 5 miles at the granularity of ZIP code or city, so if the merchant is close to home then the transactions will still go through. The My Location controls and alerts will check to ensure the merchant location is within a 5 mile radius of the device set as primary within State Bank of Cross Plains Card Manager. These controls impact card present transactions only, therefore internet transactions are not impacted.