Frequently Asked Questions

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  • What happens if My Location is set but the Phone is left at home? Will transactions be denied outside the My Location area? What is the range of My Location controls, and will this setting impact internet transactions?

Personal Online Banking

State Bank of Cross Plains Card Manager performs a proximity check of 5 miles at the granularity of ZIP code or city, so if the merchant is close to home then the transactions will still go through. The My Location controls and alerts will check to ensure the merchant location is within a 5 mile radius of the device set as primary within State Bank of Cross Plains Card Manager. These controls impact card present transactions only, therefore internet transactions are not impacted.

Personal Mobile Banking

State Bank of Cross Plains Card Manager performs a proximity check of 5 miles at the granularity of ZIP code or city, so if the merchant is close to home then the transactions will still go through. The My Location controls and alerts will check to ensure the merchant location is within a 5 mile radius of the device set as primary within State Bank of Cross Plains Card Manager. These controls impact card present transactions only, therefore internet transactions are not impacted.

Card Control

State Bank of Cross Plains Card Manager performs a proximity check of 5 miles at the granularity of ZIP code or city, so if the merchant is close to home then the transactions will still go through. The My Location controls and alerts will check to ensure the merchant location is within a 5 mile radius of the device set as primary within State Bank of Cross Plains Card Manager. These controls impact card present transactions only, therefore internet transactions are not impacted.

Zelle

State Bank of Cross Plains Card Manager performs a proximity check of 5 miles at the granularity of ZIP code or city, so if the merchant is close to home then the transactions will still go through. The My Location controls and alerts will check to ensure the merchant location is within a 5 mile radius of the device set as primary within State Bank of Cross Plains Card Manager. These controls impact card present transactions only, therefore internet transactions are not impacted.

Personal Finance Manager

State Bank of Cross Plains Card Manager performs a proximity check of 5 miles at the granularity of ZIP code or city, so if the merchant is close to home then the transactions will still go through. The My Location controls and alerts will check to ensure the merchant location is within a 5 mile radius of the device set as primary within State Bank of Cross Plains Card Manager. These controls impact card present transactions only, therefore internet transactions are not impacted.


Business Online Banking

State Bank of Cross Plains Card Manager performs a proximity check of 5 miles at the granularity of ZIP code or city, so if the merchant is close to home then the transactions will still go through. The My Location controls and alerts will check to ensure the merchant location is within a 5 mile radius of the device set as primary within State Bank of Cross Plains Card Manager. These controls impact card present transactions only, therefore internet transactions are not impacted.


Business Mobile Banking

State Bank of Cross Plains Card Manager performs a proximity check of 5 miles at the granularity of ZIP code or city, so if the merchant is close to home then the transactions will still go through. The My Location controls and alerts will check to ensure the merchant location is within a 5 mile radius of the device set as primary within State Bank of Cross Plains Card Manager. These controls impact card present transactions only, therefore internet transactions are not impacted.


Business Leasing

State Bank of Cross Plains Card Manager performs a proximity check of 5 miles at the granularity of ZIP code or city, so if the merchant is close to home then the transactions will still go through. The My Location controls and alerts will check to ensure the merchant location is within a 5 mile radius of the device set as primary within State Bank of Cross Plains Card Manager. These controls impact card present transactions only, therefore internet transactions are not impacted.


Business Online Bill Pay

State Bank of Cross Plains Card Manager performs a proximity check of 5 miles at the granularity of ZIP code or city, so if the merchant is close to home then the transactions will still go through. The My Location controls and alerts will check to ensure the merchant location is within a 5 mile radius of the device set as primary within State Bank of Cross Plains Card Manager. These controls impact card present transactions only, therefore internet transactions are not impacted.


Account Alerts

State Bank of Cross Plains Card Manager performs a proximity check of 5 miles at the granularity of ZIP code or city, so if the merchant is close to home then the transactions will still go through. The My Location controls and alerts will check to ensure the merchant location is within a 5 mile radius of the device set as primary within State Bank of Cross Plains Card Manager. These controls impact card present transactions only, therefore internet transactions are not impacted.


eDocuments

State Bank of Cross Plains Card Manager performs a proximity check of 5 miles at the granularity of ZIP code or city, so if the merchant is close to home then the transactions will still go through. The My Location controls and alerts will check to ensure the merchant location is within a 5 mile radius of the device set as primary within State Bank of Cross Plains Card Manager. These controls impact card present transactions only, therefore internet transactions are not impacted.


uChoose Rewards

State Bank of Cross Plains Card Manager performs a proximity check of 5 miles at the granularity of ZIP code or city, so if the merchant is close to home then the transactions will still go through. The My Location controls and alerts will check to ensure the merchant location is within a 5 mile radius of the device set as primary within State Bank of Cross Plains Card Manager. These controls impact card present transactions only, therefore internet transactions are not impacted.