Report Business Fraud
If you notice unauthorized transactions, unusual account behavior, or a suspicious communication related to your business accounts, we’re here to help.
Report Fraud: How & What to Report
If you suspect fraudulent activity on your business account, reach out immediately to minimize risk and protect your organization.
- Call our Customer Support team at (608) 223-3000 or (855) 256-7328 during our business hours.
- Monday-Friday: 8:00am – 5:00pm CST
- Saturday: 9:00am – 12:00pm CST
- Contact your business banker to secure affected accounts.
You should report:
- Unauthorized or unusual ACH, wire, or payroll transactions
- Business email compromise or phishing attempts (e.g., vendor payment redirection)
- Suspicious emails, texts, or calls impersonating executives or staff
- Counterfeit or altered checks
- Account takeover attempts or debit card misuse
After You Report: Next Steps
Once we receive your report, our team takes immediate action to protect your business accounts and minimize potential impact.
- We may temporarily restrict affected accounts to prevent further unauthorized activity.
- Our fraud specialists will investigate and may reach out to confirm recent activity or request documentation.
- We work with you and your banker to restore account access, recover funds when possible, and strengthen your security measures.
What your business should do next:
- Reset credentials: Change online banking passwords, user access levels, and debit/ACH PINs for all authorized users.
- Review activity: Examine recent transactions, wire logs, and account statements for additional anomalies.
- Tighten controls: Enable dual authorization for wires and ACH payments, and set up real-time account alerts.
- Educate your team: Remind employees not to share login credentials or respond to unsolicited requests for account information.
