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Due to an increase in fraud in our community, Lake Ridge Bank will never ask for sensitive account information by phone, text, or email. If you believe you may have fallen victim to a scam, please call us immediately at (608) 223-3000.

Zelle®

Send and receive money in minutes with Zelle®. It’s the fast and easy way to move money right from your Lake Ridge Bank mobile app or online banking account.

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Why You’ll Love Using Zelle®

Whether you’re paying a friend back for coffee or splitting rent with a roommate, Zelle® keeps things simple and stress-free.

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Fast Transfers

Send or receive money in minutes¹, directly between U.S. bank accounts.

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Easy Access

Log into online banking or the Lake Ridge Bank mobile app to start using Zelle® today.

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Convenient Payments

Settle up with friends, family, or coworkers — even if they bank somewhere else².

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Simple Setup

All you need is an email address or U.S. mobile number to send and receive funds.

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Trusted Security

Funds move directly between bank accounts — no third-party apps or middlemen.

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What Are Some Simple Tips To Ensure Your Money Is Sent Safely

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Know

Only use Zelle® to send money to friends, family and other people you trust.

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Verify

Make sure your recipient’s name and U.S. Mobile number or email address are correct before sending money.

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Be Aware

If a payment situation feels off, it probably is. Trust your gut and investigate.

Frequently Asked Questions

How do I use Zelle?

You can send, request or receive money with Zelle®.
  • To get started, log in to online banking or our mobile banking app and navigate to the “Zelle®”. To enroll, accept terms and conditions, tell us your email address or U.S. mobile number and deposit account and then you will receive a one-time verification code. Enter it and you’re ready to start sending and receiving with Zelle®.
  • To send money using Zelle®, simply add a trusted recipient’s email address or U.S. mobile phone number, enter the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes if they are already enrolled with Zelle®.
  • To request money using Zelle®, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request.” If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their mobile number.
  • To receive money, just share your enrolled email address or U.S. mobile number with a friend and ask them to send you money with Zelle®. If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your account, typically within minutes.
  • If someone sent you money with Zelle® and you have not yet enrolled with Zelle®, follow these steps: Click on the link provided in the payment notification you received via email or text message. Select Lake Ridge Bank. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification – you should enroll with Zelle® using that email address or U.S. mobile number to ensure you receive your money.

Are there any fees to send money using Zelle®?

No, Lake Ridge Bank does not charge any fees to use Zelle®. Your mobile carriers messaging and data rates may apply.

Who can I send money to with Zelle?

Zelle® is a great way to send money to family, friends and people you are familiar with such as your personal trainer, babysitter or neighbor.(1) Since money is sent directly from your bank account to another person’s bank account within minutes (1), Zelle® should only be used to send money to friends, family and others you trust. If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®. These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk).

Can I reverse or cancel a payment?

No, Zelle® payments cannot be reversed. You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our customer support team at 608-223-3000 for assistance with canceling the pending payment. If the person you sent money to has already enrolled with Zelle® through their bank or credit union’s mobile app or online banking, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money. If you sent money to the wrong person, please immediately call our customer support team at 608-223-3000 to determine what options are available.

Can I use Zelle internationally?

In order to use Zelle®, the sender and recipient’s bank accounts must be based in the U.S.

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App Store is a service mark of Apple Inc. Apple and the Apple logo are trademarks of Apple Inc, registered in the U.S. and other countries. Android, Google Play, and the Google Play logo are trademarks of Google Inc. Data charges may apply. Check with your mobile phone carrier for details. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.

2 Must have a bank account in the U.S. to use Zelle.