Frequently Asked Questions
We’re here to help. Explore answers to our most frequently asked questions and get the info you need to bank with confidence.
401(k) Rollover
What are my options when I leave an employer-sponsored 401(k) or other retirement plan?
You typically have several options: Leave the funds in your former employer’s plan (if the balance meets minimum requirements), Take a full or partial distribution (subject to mandatory 20% federal tax withholding), Roll the funds into your new employer’s plan (if it accepts rollovers), Roll the funds into an IRA, Roth IRA, or a combination of both.
Do I have to leave my employer to initiate a rollover?
In most cases, yes. However, there are exceptions—such as reaching age 59½ or becoming disabled—that may allow for an in-service rollover. Our Wealth Management team can review your specific plan and help determine your eligibility.
What types of retirement plans can be rolled into an IRA?
In addition to 401(k)s, eligible plans include 403(b) plans, 457 deferred compensation plans, and certain pension plans.
How do I start the rollover process, and how long does it take?
It starts with a simple phone call to (608) 826-3570 or an email to wealthmgmt@lakeridge.bank. Our Wealth Management team will guide you through each step and coordinate with your former employer’s retirement provider to make the process as smooth as possible.
What’s the difference between a direct rollover and a 60-day rollover?
A direct rollover moves your retirement funds directly from your former plan to an IRA—no taxes withheld and no penalties. A 60-day rollover involves receiving the funds yourself, then redepositing them into an IRA within 60 days. If you choose this route, your former plan is required to withhold 20% for federal taxes. You must replace that 20% from your own funds to avoid taxation on the full amount.
What are the tax consequences of a rollover?
A direct rollover is reported to the IRS but not taxed. You’ll receive a 1099-R form from your former retirement plan provider. If the distribution code in box 7 is “G,” it confirms the rollover was direct and tax-free.
Apply for Financing
After You Apply
What happens after I submit my application?
Your lender will review your application and documents within 24–48 business hours and follow up to discuss next steps.
Application Access & Roles
Can I share my account with someone else?
No—online application accounts should not be shared. The only exception is for married co-borrowers applying jointly.
Who should complete the application for a business?
One primary contact—typically a business owner or authorized representative—should complete the application. A non-owner may complete it if authorized.
How do I give others access to an application?
If other guarantors, co-borrowers, or third parties (like an accountant) need access, they can be invited during the application setup. If not done initially, contact your lender to add them.
What if I don’t have personal info for others listed in the application?
You can invite each individual to complete their own section. Simply enter their name and email address in the application. They’ll receive a secure email invitation to create an account and complete their part.
Completing the Application
Why is some information already filled in?
If you’ve applied before or your lender started the application, some fields may pre-fill. Always review for accuracy before submitting.
Can I change details after starting the application?
Yes—most fields can be edited before submission. However, the loan type selected on the first screen cannot be changed. If you selected the wrong type (e.g., secured vs. unsecured), contact your lender to start a new application.
How do I apply for an unsecured loan?
Be sure to select UNSECURED on the first screen of the application. This removes the collateral section. If you skipped this step, contact your lender to start a new application.
What if my organization doesn’t have owners (e.g., nonprofit or municipality)?
Select NON-PROFIT / MUNICIPAL on the first screen. This removes the Beneficial Owners and Guarantor sections. If selected incorrectly, contact your lender to restart the application.
Why am I getting a warning when submitting the application?
You may see a warning if any required fields or documents are missing, or if you haven’t accepted the terms and conditions or authorized a credit pull. Review the message, fix the issue, and try again.
Getting Started
Who can use the online application?
Anyone applying for a business or agricultural loan can use the online portal. To begin, connect with a Lake Ridge Bank lender to initiate the process.
How do I find a lender?
Visit our Business Team page to find a business or agriculture lender. All applicants must speak with a lender before applying to ensure the best possible service.
Uploading Documentation
What documents are required?
The required documents will be listed within the online application and may vary depending on the loan type and parties involved. These typically help us make a credit decision.
What if I don’t have all the required documents?
If you’re missing a document or believe it’s already been provided to the bank, make a note of it on the Documents page of the application. All documentation must be uploaded or explained before submission.
What if I don’t have documents for co-borrowers or guarantors?
Contact your lender. They can invite those individuals to upload their own documents directly to the application.
Can someone else (like my accountant) upload documents for me?
Yes—contact your lender to give them access. They’ll receive a secure invite to upload documents on your behalf.
Business Account Alerts
How do I sign up for alerts?
Log into Business Online Banking and select the “Alerts” option at the top of the screen. From there, you can choose which types of alerts you’d like to receive.
Can I set up alerts from the mobile app?
Yes. In the Business Mobile app, tap More > Alert Setup. You can manage account, security, and scheduled alerts, and review recent alert history.
How do I activate an email or phone number to receive alerts?
Go to Notification Settings under the Alerts tab. Choose your preferred method (email, text, or push), add your contact info, and enter the activation code sent to you. Once verified, it’ll be available for use.
Is there a fee to receive alerts?
No. Account alerts are free to use. However, your mobile carrier may charge standard text or data fees for SMS alerts.
Can alerts help protect against fraud?
Yes. We highly recommend setting up alerts to monitor real-time account activity. They’re a simple way to spot unusual or unauthorized transactions as they happen.
Business Bill Pay
What is Business Bill Pay?
Business Bill Pay lets you pay any person or company in the U.S.—from office suppliers to service providers. You can schedule one-time or recurring payments, up to one year in advance. Note: Court-ordered and tax payments (state or federal) are not supported.
How does Business Bill Pay work?
Once you’ve enrolled, you can set up payees, schedule payments, and manage everything from one secure online dashboard.
How do I sign up for Business Bill Pay?
To get started, you must be enrolled in Business Online Banking and submit a completed Bill Pay enrollment form.
What if I made a mistake entering payment account information?
Re-enter the account using the correct information, then delete the incorrect version.
How do I change my business or authorized user information?
Please contact us at (855) 256-7328 for assistance.
How do I cancel Business Bill Pay?
Wait until all scheduled payments have been processed before canceling. Once canceled, you’ll lose access to your payment history and won’t be able to send inquiries. Your payees will be notified to stop sending eBills, but you may need to contact them directly until paper billing resumes. If you return to Bill Pay later, you’ll need to re-enroll and re-add your payees.
How am I billed for Bill Pay service?
Please contact us directly for billing details.
Is Business Bill Pay secure?
Yes. We use multiple layers of protection, including: Unique Login Credentials (Only you know your user ID and password), SSL Encryption (Ensures data is secure in transit), Session Timeouts (You’ll be signed out after a period of inactivity—typically 10 minutes), Browser Encryption (Requires a browser with at least 128-bit encryption).
Where can I find help using Business Bill Pay?
Each page includes a “Help Me With This Page” link for topic-specific guidance. You can also access a list of help topics by clicking the Help button or reviewing these FAQs.
Business Mobile Banking
Can I set up alerts in the mobile app?
Yes. Open the app, tap More, then Alert Setup to manage account, security, and scheduled alerts, and to review recent alert history.
How do I enroll in Business Mobile Banking?
Business Mobile is available to all Business Online Banking users. Once enrolled in Online Banking, simply download the Lake Ridge Bank Business Mobile App and log in with your existing credentials. Need help? Call us at (608) 223-3000.
What are my login credentials for the Business Mobile app?
Use the same User ID and Password you use for Business Online Banking.
Is there a cost to use Business Mobile?
Lake Ridge Bank does not charge a fee for Business Mobile. However, standard data and message rates from your mobile carrier may apply. Some advanced features may carry a fee.
Is the mobile app secure?
Yes. The app uses encryption, secure login credentials (including PIN, password, Touch ID, or Face ID), and automatic timeouts. No personal or account information is stored on your device.
What should I do if my phone is lost or stolen?
Your account information is not stored on your device. For added security, sessions time out automatically. If needed, you can disable mobile access by calling us at (608) 223-3000.
Can I deposit checks using the mobile app?
Yes. Use Mobile Deposit to securely deposit checks using your phone’s camera. Tips for best results: Endorse your check and write “For Deposit Only.” Place it on a flat, dark surface in a well-lit area. Ensure all four corners and the MICR line (numbers at the bottom) are visible. Keep your phone steady and aligned with the check.
Can I use Bill Pay through the mobile app?
Yes. Once you’re enrolled in Bill Pay through Business Online Banking, you can access it through the Payments section of the app.
How do I set up mobile alerts from Online Banking?
Log in to Business Online Banking and go to Account Services > Messenger. Choose the alert you want, enter your contact info (email or SMS), and submit. Alert types include: Daily balance updates, Low balance alerts, Deposit notifications, Check cleared alerts.
Business Online Banking
Can I schedule recurring internal transfers?
Yes. During the transfer setup, select “Recurring” and choose your frequency and duration.
How do I cancel a scheduled internal transfer?
Go to “Transfer Activity,” find the scheduled transfer, and select “Cancel.”
Can I set up mobile alerts?
Yes. In the mobile app, go to ‘More’ > ‘Alert Setup’ to configure notifications.
How do I enroll in Business Online Banking?
Contact a Business Banker or your Lake Ridge Bank Personal Banker at (608) 223-3000. We’ll help you choose the right plan and service level for your business.
Can I use mobile banking if I'm enrolled in Business Online Banking?
Yes. Download the Lake Ridge Bank Business Mobile App from the App Store or Google Play.
What are the system requirements for Business Online Banking?
A secure internet connection and a 128-bit encrypted browser (latest versions of Chrome, Firefox, Safari, etc.) or a mobile device with the latest OS.
Can I pay bills through Business Online Banking?
Yes. Business Bill Pay lets you pay bills anytime, anywhere. Contact your Personal Banker or call (608) 223-3000 to get started.
How do I make an internal transfer between accounts?
Log in, go to “Transfers,” select “Make a Transfer,” choose the accounts and amount, then confirm and submit.
How do I send or receive external transfers?
To send: Log in, go to “Transfers,” select “External Transfers,” add the recipient account, and submit. To receive: Provide the sender with your routing and account number and follow up within a few business days.
How does Card Control work, and how can I use it?
Card Control lets you set transaction limits, enable/disable transaction types, receive real-time alerts, or temporarily block a card. Access it from your online banking account under “Card Control” and adjust settings for each card.
How do I establish/re-establish connections for QuickBooks and Quicken?
Conversion instructions :
- QuickBooks Online – Click Here to View the QuickBooks Online Conversion Instructions
- QuickBooks Desktop – Click Here to View the QuickBooks Desktop Instructions
Intuit aggregation services may be interrupted for up to 3-5 business days. Users are encouraged to download a QFX/QBO file during this outage.
Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register.
If you have any questions, please call our Customer Support team at (608) 223-3000.
Can I enroll in electronic statements and notices?
Yes. Log in, go to “Accounts,” select “eDocument Preference,” and choose “Electronic” as your delivery option.
Can I change the name displayed on my account?
Yes. Contact a bank representative at (608) 798-5265 to update your account nickname.
I'm not seeing one of my accounts online. What should I do?
Click “Show all accounts” or go to “Edit Accounts” to manage display settings. For additional help, call (608) 798-5265.
How do I update my password or security questions?
Log in, go to your Profile, and select “Edit” next to the password or challenge question fields.
What if I forget or want to change my Business Banking username?
Contact a bank representative at (608) 798-5265 for assistance.
Card Control
Features & Settings
What can I do with Card Control?
You can: Lock/unlock your cards instantly, Set spending limits by merchant, location, type, or dollar amount , Block international transactions , View subscriptions and see where your card is stored online , Add your card to Apple Pay® or Google Pay™ , Set and manage travel plans , Get real-time alerts for transactions , Report lost or stolen cards , View spending insights and detailed transaction history.
How do I turn on alerts or controls for specific transactions?
Go to the “Alerts & Controls” section in the app to customize preferences by merchant type, transaction type, or amount.
What’s the purpose of setting a primary device?
The primary device determines location tracking for “My Location” controls and receives all fraud and transaction alerts. You can change the primary device under Settings > Primary Device.
Getting Started
How do I get started with Card Control?
Simply log in to the Lake Ridge Bank Mobile Banking app and tap “Cards” on the main menu. From there, you can view and manage your debit or credit cards.
What if I don’t see the “Cards” option in the app?
Check that your app is up to date. Go to your app store and update the Lake Ridge Bank app if needed.
Can I use Card Control for multiple cards?
Yes, you can manage multiple Lake Ridge Bank debit or credit cards within the same Mobile Banking account.
Do I need to manually add a replacement or reissued card?
No. Replacement cards are automatically updated in the Lake Ridge Bank Mobile Banking app.
Can I use Card Control with cards from other banks?
No. Card Control is only available for Lake Ridge Bank debit and credit cards.
Location Controls
How does “My Location” or “My Regions” work?
Card Control compares your phone’s GPS with the merchant’s location. If both match, the transaction is approved. Some merchants use corporate addresses instead of physical locations, which may affect the results.
If my phone is turned off, will “My Location” still work?
No. If your phone has been off for more than eight hours, location data is outdated, and transactions will not be denied based on location.
Does setting a region mean my card only works inside that area?
Not exactly. The region is an approximate boundary. If a merchant’s location overlaps with the region you set, the transaction will go through. The area must be at least five square miles.
Transaction & Spending Limits
Why did a transaction go through even though I set a spend limit?
Some merchants, like gas stations, use a small preauthorization ($1) before charging the full amount. This can bypass spending limits during the initial authorization.
What types of transactions appear in Card Control?
Only card-based transactions are shown. Account activity like teller transactions or bill payments will not appear.
Can I see my recent transaction history in the app?
Yes. You’ll see up to 50 card transactions posted within the last 30 days, starting from your registration date in Card Control.
Troubleshooting & Security
Why does my login fail even when I enter the correct password?
After three failed login attempts, your account is disabled for security reasons—even if the third attempt is correct. Please call 855-256-7328 to unlock your account.
What happens if I lose my card?
You’ll need to manually add your new card in the app under Menu > Edit Cards > Add New Card. The old card can’t be removed but can be unmanaged.
Will I be logged out automatically?
Yes. For your security, the app will log you out after 10 minutes of inactivity.
CardValet
General Use & Setup
Is CardValet free to use?
Yes. CardValet is a free app. Standard data or usage fees from your mobile provider may apply.
What devices are supported?
CardValet works on iPhone and Android devices with the latest and two previous versions of the operating system. Windows phones are not supported.
Can I use CardValet with more than one card?
Yes. You can register multiple cards from the same financial institution in one CardValet account. Additional cards can be added through the Manage Portfolio section.
Can I use CardValet with cards from different banks?
Yes, but you’ll need to create a separate login for each financial institution that supports CardValet.
What happens if I get a replacement card?
If your new card has a different number, you’ll need to add it manually and can remove the old one under Manage Portfolio.
How do I unsubscribe from CardValet?
Go to Manage Portfolio, uncheck all linked cards and accounts, then select “Unsubscribe” when prompted.
What are the password requirements?
Passwords must be at least 8 characters and include one uppercase letter, one lowercase letter, one number, and one special character.
Security & Control Features
Can I block international transactions?
Yes. Use the International location control to limit card use to the United States. Alerts will notify you if international transactions are attempted.
Can I turn my card off if it’s lost or stolen?
Yes. You can instantly turn your card off within the app to prevent unauthorized transactions.
How do location controls work?
The My Location feature compares the merchant’s location to your phone’s. Transactions outside a 5-mile radius may be denied, but only for in-person (card-present) purchases—not online transactions.
What happens if my phone is off?
If your phone has been off for more than one hour, CardValet will ignore outdated location data and not deny transactions based on it.
Can I set location limits for an employee or dependent card?
Yes. Use the Region setting to define approved geographic areas for that card, since My Location only applies to the device of the enrolled user.
Will recurring payments be blocked by controls?
No. Previously authorized recurring transactions will continue to process, even if the card is turned off or controls are in place.
Can I turn off notifications at night?
Yes. Use the Do Not Disturb feature to pause notifications during specific hours. However, critical alerts—like transaction denials—may still appear.
Transaction Activity
What types of transactions show in CardValet?
CardValet only displays transactions made with your debit or credit card. It doesn’t show teller activity or bill payments.
Does the app show recent transaction history?
Yes. You can view the last 50 card transactions made within the past 30 days.
Why do I see balance inquiry transactions?
Each time you log in, CardValet performs a balance inquiry to display current balances. Only one inquiry is made every 30 minutes, even if you refresh.
Why do gas station charges sometimes exceed my spending limit?
Some gas stations pre-authorize your card for a fixed amount (e.g., $1 or $126). If your limit is below that pre-auth amount, the transaction may be denied—or if only $1 is authorized, the final charge may exceed your limit after the fact.
Careers
How do I apply for a job?
Click on any open position and select “Apply.” All applicants will be prompted to “Upload Resume”. You can upload your resume from Google Drive, LinkedIn, Dropbox, or your device—your details will be automatically filled in for review and submission.
What is the interview process like?
Here’s what to expect if you move forward in the hiring process: Phone Interview (30-minute call to learn more and answer initial questions), In Person Interview (meet with HR and hiring manager) Background Check & Decision (standard background check before final decision), Offer (official offer if selected), Onboarding (detailed, position-specific training).
I wasn’t selected for an interview. Can I apply again?
Absolutely. You’re welcome to apply for any position that matches your interests and skills. Each role is evaluated independently, and we encourage your continued interest in future opportunities.
The job I want isn’t open. Should I still apply?
Yes. If you don’t see a current opening that matches your interests, you can submit your resume for general consideration. We’ll review your qualifications for future opportunities as they arise.
How many employees and locations do you have?
Lake Ridge Bank has over 300 employees across 22 locations in Dane, Green, and Rock counties. Our Main Office is in Monona, Wisconsin, with several departments located in nearby cities: Verona (Mortgage Processing & IT), Madison (Wealth Management), Waunakee (Human Resources & Compliance).
Construction Loans
Do I need a general contractor to qualify for a construction loan?
Yes, Lake Ridge Bank requires you to work with a licensed general contractor to oversee and manage your home build.
How does a construction loan work?
Construction loans are short-term loans that cover the cost of building your home. The loan term is typically 12 months. During that time, you’ll make monthly interest-only payments based on the amount that’s been drawn. Once construction is complete, the loan converts to a long-term mortgage.
How are construction draws handled?
Funds are disbursed in stages—called draws—through the title company as construction progresses. Your builder will request these draws, and they’re typically tied to project milestones. If any part of the project exceeds the allowance listed in your contract, you’ll be responsible for covering the difference when that draw is submitted.
Who chooses the title company?
You do. Your builder may recommend one they’ve worked with, but the choice is ultimately yours.
How is the value of the property determined for the loan?
Lake Ridge Bank orders an appraisal based on your building plans, specifications, and signed contract. The appraisal helps determine the overall loan amount and terms.
Can I use equity from a lot I already own as part of the down payment?
Yes. If you own the lot, its equity can be applied toward your down payment. The value is based on either a recent appraisal or the purchase price if the lot was bought within the past year.
Contact
Lost or Stolen Card, Travel & Other Card-Related Questions
Visa Credit Card: (608) 223-3000 or (855) 256-7328
uChoose Rewards Support: (800) 390-6739
- Monday – Friday: 8:00am – 5:00pm CST
- Saturday: 9:00am – 12:00PM CST
- After Business Hours: (855) 574-1510
Visa Debit Cards: (608) 223-3000 or (855) 256-7328
- Monday – Friday: 8:00am – 5:00pm CST
- Saturday: 9:00am – 12:00pm CST
- After Business Hours: (855) 967-3965
- Visa Debit Card Disputes: (877) 805-2527
Holiday Hours
| 2025 | 2026 | 2027 | |
|---|---|---|---|
| New Years Day | Closed | Closed | Closed |
| Martin Luther King Jr. Day | Closed | Closed | Closed |
| Memorial Day | Closed | Closed | Closed |
| Juneteenth | Closed | Closed | Closed |
| Fourth of July | Closed | Closed | Closed |
| Labor Day | Closed | Closed | Closed |
| Veteran’s Day | Closed | Closed | Closed |
| Thanksgiving Day | Closed | Closed | Closed |
| Christmas Eve | Closing At Noon | Closing At Noon | Closing At Noon |
| Christmas Day | Closed | Closed | Closed |
| New Year’s Eve | Closing At 5:00pm | Closing At 5:00pm | Closing At 5:00pm |
TELEBANK24
Access your personal and financial information whenever or from wherever it’s convenient for you. Transfer funds between accounts, check your current checking account, savings and loan balances, and determine whether a check or deposit has been posted to your account.
Simply dial into the service from any touch-tone telephone and enter your 4-digit Personal Identification Number (PIN)*, then follow the step-by-step directions. It’s that easy!
1(800) 315-4336
Frequently Called Numbers
Wire Operations: (608) 798-5265
Wealth Management: (608) 826-3570
Treasury Management: (608) 310-1240
TELEBANK24: (800) 315-4636
Credit Sense
Credit Report & Monitoring
What’s included in my Credit Sense credit report?
You’ll see open loans and accounts, payment history, credit utilization, public records, and credit inquiries—just like a traditional credit file. Viewing your report does not impact your score.
Does Credit Sense monitor my credit report?
Yes. It sends real-time alerts when there are major changes to your credit profile, like a new account, address change, or missed payment.
What if something in my Credit Sense report looks wrong?
Start by reviewing your free credit report at annualcreditreport.com. You can also click “Dispute” directly in your Credit Sense credit report or follow the FTC’s step-by-step guidance to contact the credit bureaus.
Credit Sense Basics
What is Credit Sense?
Credit Sense is a free credit score and monitoring tool available through Lake Ridge Bank. It gives you secure access to your latest credit score and report, helps you understand the key factors affecting your credit, and alerts you to major changes—so you can stay in control and spot potential fraud.
How do I access Credit Sense?
Log in to Online Banking and click “Check Credit Score” in the Credit widget on the homepage. In the mobile app, tap “My Credit Score” in the menu. You’ll verify a few details, and then you’re in.
Is there a fee to use Credit Sense?
No. Credit Sense is completely free for Lake Ridge Bank customers.
Other Features & Tools
Can I add external accounts to Credit Sense?
Credit Sense focuses on your credit profile, not account aggregation. For external accounts and budgeting, check out our Personal Finance Manager.
Can I download or export my credit data?
While Credit Sense does not offer export options for your credit report, your credit data is accessible anytime from your Online or Mobile Banking dashboard.
Where can I get help using Credit Sense?
Use the Help Center inside the Credit Sense tool for tips and FAQs. You can also chat with a banker online or call us at (608) 223-3000 or (855) 256-7328 for additional support.
Scoring Models & Differences
What scoring model does Credit Sense use?
Credit Sense uses TransUnion data and the VantageScore 3.0 model, developed by the three major credit bureaus—Equifax, Experian, and TransUnion—for more consistent scoring.
Why do credit scores differ between sources?
Scores vary based on which bureau is used and the scoring model applied (e.g., FICO vs. VantageScore). Even the same model can weigh credit factors differently. That’s why your score may not always match what lenders see.
Security & Impact
Is Credit Sense secure?
Yes. Credit Sense uses industry-standard encryption and security measures to keep your data safe. Your personal information is never sold or shared.
Will checking Credit Sense affect my credit score?
No. It’s a soft inquiry, which means viewing your score won’t hurt your credit.
Can I use Credit Sense if I have a credit freeze?
Yes. You can still enroll and view your score even if you have a security freeze on your credit file.
Interactive Teller Machines (ITMs)
What can I do at an ITM?
You can cash checks, deposit cash and checks, make loan and credit card payments, transfer funds, withdraw cash, and ask questions about your account—all without leaving your vehicle.
What can I do if no representative is available?
Even when a representative isn’t present, you can still deposit cash and checks, transfer funds, and withdraw cash using the ITM.
Where can I find an ITM?
We have drive-thru ITMs at our offices in Evansville, Middleton – University, Oregon, Verona, and Waunakee. There is also a walk-up ITM inside the kiosk at our Janesville office.
Where are the ITM representatives located?
Our ITM representatives work at various Lake Ridge Bank offices. While they may not be in the same location as the ITM you are visiting, they are all part of our local team and ready to assist you.
Lake Ridge Bancorp
What is the stock symbol for Lake Ridge Bancorp?
LRBI is the official ticker symbol. You can view current and historical stock data on:
How do I buy or sell LRBI shares?
LRBI shares are traded on the OTCQX Market through broker-dealers such as Fidelity, Schwab, or E*TRADE.
Don’t have a broker? Our Wealth Management and Financial Advisory team can assist. Fill out the form above to get started.
I hold LRBI stock with Lake Ridge Bank Wealth Management. Do I need to take action?
No action is required. Your shares are already held in book-entry form and managed on your behalf.
Can I purchase shares through my existing managed account?
Yes. LRBI stock can be held within a managed account. A short authorization form may be required.
Will dividends be affected?
No. Dividend payments will continue as usual.
If you’re not enrolled in direct deposit, we recommend updating your banking information with ClearTrust.
813-235-4490
inbox@ClearTrustTransfer.com
Does this change affect my transfer agent account number?
No. Your shareholder account number remains unchanged.
I still have physical stock certificates. Do I need to convert them?
Only if you plan to sell. Physical certificates must be surrendered to the transfer agent prior to selling.
Contact ClearTrust for assistance:
813-235-4490
inbox@ClearTrustTransfer.com
Will the Dividend Reinvestment Program (DRIP) change?
No. If you’re enrolled in the DRIP, there are no changes.
Can non-Wisconsin residents enroll in DRIP?
No. Due to SEC regulations, the DRIP is only available to residents of Wisconsin.
Can I manage my account online?
Yes. Visit www.cleartrustonline.com to:
- Update your address or banking info
- Access forms and shareholder resources
- View dividend and tax records
Will this change dilute my existing shares?
No. Lake Ridge Bancorp, Inc. is not offering additional shares at this time. All trading activity is limited to existing shares on the OTCQX.
How do I change the registration (retitle) of my shares?
ClearTrust can assist with retitling accounts, adding beneficiaries, or establishing trusts.
813-235-4490
inbox@ClearTrustTransfer.com
Leasing
End of Lease
What are my options when the lease ends?
You can purchase the equipment, renew the lease, or return it. All Lake Ridge Bank leases include a purchase option based on the equipment type.
What’s the process for returning equipment?
Notify us at least 90 days in advance (or as outlined in your lease). Inspect and repair the equipment as needed, and return it to the designated location in good condition, excluding normal wear and tear.
General Leasing Questions
What types of equipment can I lease?
You can lease virtually any type of equipment, vehicles, or facilities your business needs—new or used, from any vendor.
How is a lease different from a loan?
With a lease, you pay to use the equipment rather than borrowing money to buy it. Leasing often has different tax and accounting treatments and may offer more flexibility over time.
Can I upgrade or add equipment during my lease?
Yes. Leasing allows you to easily upgrade equipment. We’ll work with you to adjust the lease terms, payment, or duration to reflect the updated equipment.
Are discounts or selection help available?
Yes. Lake Ridge Bank Leasing offers access to volume purchasing discounts, vendor comparisons, equipment protection, and support for selecting transportation and material handling equipment.
Lease Changes & Termination
Can I change or end my lease early?
Lake Ridge Bank leases are non-cancellable, but we handle early terminations or changes on a case-by-case basis and aim to accommodate your evolving business needs.
Lease Obligations & Costs
What are my responsibilities during the lease?
You’re responsible for lease payments and operating costs, including maintenance, insurance, property taxes, registration, and licensing.
Are there any additional costs before or after the lease ends?
Generally, you’ll only pay for agreed-upon operating costs. For transportation equipment, a remarketing fee may apply at lease-end (based on a TRAC clause). Otherwise, no end-of-lease fees are charged as long as the equipment is returned in good condition.
Lot Loans
What are my lot loan options?
If you plan to build within one year: A 1-year balloon loan with interest-only payments. If you plan to build after one year: A 3-year balloon loan with monthly payments based on a 20-year amortization schedule.
What’s the required down payment for a lot loan?
Lot loans require a minimum of 20% down.
Is an appraisal required for the lot?
Yes. Lake Ridge Bank will order the appraisal, and the cost will be included in your closing costs.
Mortgage Loans
How much house can I afford?
Understanding your budget is the first step toward buying a home. A mortgage loan officer can walk you through your income, debt, and credit score to help determine what monthly payment is realistic. Start with a pre-approval to get a clear picture of your buying power.
How much is a mortgage payment?
Your mortgage payment depends on your loan amount, interest rate, loan term, and other factors. Use our Mortgage Calculator to estimate your monthly payment.
What monthly costs are included in a mortgage?
Your monthly mortgage payment usually includes: Principal – The amount you borrow, Interest – The cost of borrowing, Mortgage Insurance – Required if your down payment is under 20%, Property Taxes & Homeowners Insurance – Usually paid through escrow. You may also need to budget for HOA or condo fees, which are separate from your mortgage.
What is my debt-to-income ratio, and why does it matter?
Your debt-to-income (DTI) ratio compares your monthly debt to your gross income. It’s a key factor in determining how much you can afford to borrow. Use our DTI Calculator to check yours. (link to /calculators/mortgage-calculators)
How much money do I need for a down payment?
Down payment requirements vary, but many programs offer flexible options—especially for first-time buyers. Your lender can help you explore assistance programs and understand how mortgage insurance may apply.
Do I need a certain credit score to qualify for a mortgage?
A higher credit score can help you secure better loan terms. Your lender will guide you through what score ranges are ideal and how to prepare for a credit check during the loan process.
What mortgage options are available?
There are three common types of home loans: Fixed-rate mortgages – Same interest rate for the life of the loan, Adjustable-rate mortgages (ARMs) – Rate may change over time, Jumbo loans – For homes that exceed standard loan limits. Your lender can help you determine which type fits your financial goals.
Personal Finance Manager
How do I enroll in Personal Finance Manager?
Just log in to Online Banking and click Budget in the main menu to get started. No separate sign-up is required.
Do I need to add my Lake Ridge Bank accounts manually?
No. All of your Lake Ridge Bank accounts are automatically included within the tool.
Can I add accounts from other banks?
Yes. In the Accounts section of your dashboard, click Add Accounts. If your institution isn’t listed, choose “Add an offline account” at the bottom of the window.
How far back does my transaction history go?
For Lake Ridge Bank accounts, you’ll see up to 365 days of transaction history. External accounts may vary depending on the other financial institution’s system.
What if a transaction is marked as ‘Uncategorized’?
Click on the word “Uncategorized” next to the transaction and select the appropriate category. You can also create your own by selecting Add/Edit Your Categories.
Can I export my transactions?
Yes. You can export them as a CSV or Excel file. Just go to Transactions and select Export.
Where can I get help using Personal Finance Manager?
Use the built-in Help Center for FAQs and tips. You can also chat with us online, call Customer Support at (608) 223-3000, or toll-free at (855) 256-7328.
Personal Mobile Banking
Can I deposit a check using my mobile app?
Yes. Mobile Deposit lets you deposit checks from your phone: Log in to the Lake Ridge Bank mobile app, Tap Deposits in the menu, then select Deposit a Check, Choose the account and enter the check amount, Follow prompts to take photos of the front and back of the check, Tap Deposit to submit.
What is my username and password for the mobile app?
Your mobile banking username and password are the same as your Online Banking credentials.
Is mobile banking secure? What if my phone is lost or stolen?
Yes. Our mobile app uses advanced encryption and authentication, including PIN, password, facial recognition, and automatic timeouts. Your account information is never stored on your device. If your phone is lost or stolen, you can: Log in to Online Banking and go to Profile > Mobile Banking to disable access, Or call us at (855) 256-7328 for immediate assistance.
Personal Online Banking
Account Access
Can multiple people on the same account have separate logins?
Yes. Each account holder can enroll separately and create their own username and password for added security.
Account Alerts
What are Alerts and how can they help?
Alerts are customizable notifications that help you monitor account activity in real time. They’re a great way to stay informed and catch suspicious activity early.
Can I receive daily balance alerts?
Yes. Personal Banking customers can set up daily balance alerts and choose the time of day they want to receive them.
Can Alerts help guard against fraud?
Yes. Alerts allow you to track account activity as it happens so you can quickly spot any suspicious transactions.
Is there a fee to use Alerts?
No. Alerts are free to use, though your mobile carrier may charge text or data fees if you opt into SMS alerts.
How do I enroll in Alerts?
Log in to Online Banking, Go to the top menu and select Alerts, Choose the categories you’d like to receive alerts for.
How do I activate an email or phone number for Alerts?
Select the notification method you want (e.g., email, text, push), Click +Add next to your preferred method, Enter your contact info and click Next, Enter the activation code sent to your contact method, Submit the code to complete setup.
eDocuments & eStatements
What are eDocuments?
eDocuments are digital versions of your account statements and notices. When a new eStatement or notice is available, you’ll receive an email letting you know it’s ready to view in Online Banking.
How do I enroll in eDocuments?
Log in to Online Banking, Go to the Accounts tab and select eDocument Preferences, All eligible accounts will be listed, Under Delivery Method, choose Electronic Only. Note: If an account shows “Other” under delivery options, it is not currently enrolled. Need help? Call Customer Support at (608) 223-3000.
If I open a new account, do I need to enroll it in eDocuments?
Yes. After opening a new account, log in to Online Banking and go to Profile. Your new account will appear in the list—just select eStatement Only to enroll.
How do I view my eDocuments?
Log in to Online Banking, From the Account Summary page, select the Documents tab, Choose the account and date range to view your eStatement or notice.
Financial Tools
Do you offer a budgeting tool?
Yes. Our Personal Financial Manager helps you track spending, set savings goals, and manage accounts from multiple institutions in one place. Learn more about Personal Finance Manager. (link to /accounts-and-cards/personal-finance-manager)
Security & Account Settings
How do I update my contact phone number?
Log in to Online Banking and go to Profile > Phone. From there, you can add or edit a number used for verification or alerts.
What if I don’t receive a text or verification call?
If you requested a one-time code and it hasn’t arrived, call Customer Support at (608) 223-3000 or (855) 256-7328.
What number will SecureNow voice calls come from?
Authentication calls from SecureNow will come from (678) 498-2706. We recommend saving this number in your contacts.
What should I do if I don’t see all my accounts listed?
On the Account Summary page, click Edit Accounts View and check if the missing account is marked as hidden. Update the visibility settings as needed.
Statements & Bill Pay
How do I view or download account statements and notices?
Log in and go to Accounts > E-Statements & Notices. Select a document from the list or use the search tool (limited to 550-day ranges).
Can I pay bills using Personal Online Banking?
Yes. Use Bill Pay to schedule one-time or recurring payments and manage all your bills in one place. Learn more about Bill Pay. (link to /accounts-and-cards/bill-pay)
Transfers & Payments
How do I make an internal transfer between my Lake Ridge Bank accounts?
Log in to Online Banking, Go to Transfers > Make a Transfer, Choose the accounts and enter the amount, Review and submit your transfer.
How do I send or receive money with External Transfers?
To send money: Log in and go to Transfers > External Transfers, enter the external account info, amount, and confirm. To receive money: Share Lake Ridge Bank’s routing number and your account number with the sender. Transfers typically take 2–3 business days.
How do I transfer money to another Lake Ridge Bank customer?
Log in to Online Banking or the mobile app, Go to Transfers > Customer Transfer, Add the recipient by entering their last name, account number, and account type, Once verified, their account will appear under Unlinked Accounts, Select the account and make your transfer.
Zelle®
How do I use Zelle?
You can send, request or receive money with Zelle®.
- To get started, log in to online banking or our mobile banking app and navigate to the “Zelle®”. To enroll, accept terms and conditions, tell us your email address or U.S. mobile number and deposit account and then you will receive a one-time verification code. Enter it and you’re ready to start sending and receiving with Zelle®.
To send money using Zelle®, simply add a trusted recipient’s email address or U.S. mobile phone number, enter the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes if they are already enrolled with Zelle®. - To request money using Zelle®, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request.” If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their mobile number.
- To receive money, just share your enrolled email address or U.S. mobile number with a friend and ask them to send you money with Zelle®. If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your account, typically within minutes.
- If someone sent you money with Zelle® and you have not yet enrolled with Zelle®, follow these steps: Click on the link provided in the payment notification you received via email or text message. Select Lake Ridge Bank. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification – you should enroll with Zelle® using that email address or U.S. mobile number to ensure you receive your money.
Who can I send money to with Zelle?
Zelle® is a great way to send money to family, friends and people you are familiar with such as your personal trainer, babysitter or neighbor.1
Since money is sent directly from your bank account to another person’s bank account within minutes, 1 Zelle® should only be used to send money to friends, family and others you trust.
If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®. These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk).
Can I use Zelle internationally?
No. Both you and the person you’re sending money to must have U.S.-based bank accounts.
How do I receive money that someone sent me with Zelle?
If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your bank account and will be available typically within minutes.
If you have not yet enrolled with Zelle®, follow these steps:
- Click on the link provided in the payment notification you received via email or text message.
- Select Lake Ridge Bank.
- Follow the instructions provided on the page to enroll and receive your payment.
Pay attention to the email address or U.S. mobile number where you received the payment notification — you should enroll with Zelle®using that email address or U.S. mobile number where you received the notification to ensure you receive your money.
Can I cancel a payment?
No, Zelle® payments cannot be reversed.
You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our customer support team at 608-223-3000 for assistance with canceling the pending payment.
If the person you sent money to has already enrolled with Zelle® through their bank or credit union’s mobile app or online banking, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, please immediately call our customer support team at 608-223-3000 to determine what options are available.
Is my information secure when using Zelle?
Yes. When you use Zelle within Lake Ridge Bank’s online or mobile banking, your information is protected by the same security technology that keeps your bank accounts safe.
I’m unsure about sending money to someone I don’t know. What should I do?
Only use Zelle to send money to people you trust. Because transfers happen so quickly, it’s difficult to recover funds sent to the wrong person.
How to get started with Zelle in our mobile app?
Easily start today using just your email address or U.S. mobile number.
- Enroll or log in to Mobile or Online Banking
- Select “Zelle”
- Accept Terms and Conditions
- Select your U.S. mobile number or email address and deposit account
That’s it! You’re ready to start sending and receiving money with Zelle.
What are some simple tips to ensure your money sent safely?
- Know who you are sending money to – Only use Zelle to sned money to friends, family, and other people you trust.
- Verify that your recipient’s name, U.S. mobile phone number and email address are correct before sending money.
- Be Aware – If a payment situation feels off, it probably is. Trust your get and investigate before sending money.
How do I use a Zelle® QR Code?
Zelle® QR code provides peace of mind knowing you can send and receive money to the right person, without typing an email address or U.S. mobile number. To locate your Zelle® QR code, log into the Lake Ridge Bank, click “Send Money with Zelle®”. Next, go to your “Zelle® settings” and click “Zelle® QR code” and your QR code will be displayed under “My Code”. From here you can view your QR code and use the print or share icons to text, email or print your Zelle® QR code. To receive money, share your Zelle® QR code.
To send money, log into the Lake Ridge Bank, click “Send money with Zelle®”, click “Send,” then click on the QR code icon displayed at the top of the “Select Recipient” screen. Once you allow access to your camera, simply point your camera at the recipient’s Zelle® QR code, enter the amount, hit “Send,” and the money is on the way! When sending money to someone new, it’s always important to confirm that the recipient is correct by reviewing the displayed name before sending money.
I believe I have been a victim of a scam. Who should I contact?
Please contact our customer support team at 608-223-3000. Qualifying imposter scams may be eligible for reimbursement.
Are there any limits for sending and receiving money with Zelle®?
The amount of money you can send, as well as the frequency, is set by each participating financial institution. To determine Lake Ridge Bank, send limits, call our service at 608-223-3000.
There are no limits to the amount of money you can receive with Zelle®. However, remember that the person sending you money will most likely have limits set by their own financial institution on the amount of money they can send you.
What if I want to send money to someone whose bank or credit union doesn’t offer Zelle®?
As of March 31, 2025, all users must be enrolled through one of the more than 2,200 banks and credit unions that offer Zelle® in order to send and receive money. You can find a full list of participating banks and credit unions live with Zelle® at Zellepay.com. If their bank or credit union is not listed, we recommend you use another payment method at this time.
What are scheduled and recurring payments?
We offer you the flexibility to schedule payments to be sent at a later date if you like or even set up recurring payments for things like regularly sending money to your college student.
Scheduled or recurring payments sent directly to your recipient’s account number (instead of an email address or mobile number) are made available by Lake Ridge Bank but are a separate service from Zelle® and can take one to three business days to process. You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.
How do I receive money that someone sent me with Zelle®?
If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your bank account and will be available typically within minutes.
If you have not yet enrolled with Zelle®, follow these steps:
- Click on the link provided in the payment notification you received via email or text message.
- Select Lake Ridge Bank.
- Follow the instructions provided on the page to enroll and receive your payment.
Pay attention to the email address or U.S. mobile number where you received the payment notification — you should enroll with Zelle®using that email address or U.S. mobile number where you received the notification to ensure you receive your money.
Does Lake Ridge Bank or Zelle® offer purchase protection?
Neither Lake Ridge Bank nor Zelle® offers purchase protection for payments made with Zelle® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
Are there any fees to send money using Zelle®?
No, Lake Ridge Bank does not charge any fees to use Zelle®. Your mobile carrier’s messaging and data rates may apply.
UChoose Rewards
What is uChoose Rewards?
uChoose Rewards is a program that lets you earn points every time you use a qualifying Lake Ridge Bank credit card and sign for your purchases. You can earn even more points by shopping at participating retailers, then redeem them for rewards you choose—like travel, gift cards, cash, and more.
How do I get started?
uChoose Rewards is accessed directly through your online or mobile banking. After logging in, select Cards, choose your eligible credit card, and then select Rewards to view and manage your uChoose Rewards account.
How do I earn points?
You earn points every time you sign for your purchases. Plus, you can earn additional points by shopping in-store or online at participating retailers through www.uchooserewards.com.
Can I share points with other accounts?
Yes! All cards within the same account automatically earn points together, helping you accumulate rewards faster.
How can I track my uChoose points?
Your points are tracked automatically. Log in to your online or mobile banking, go to Cards, select your credit card, and choose Rewards to view your current points balance and available redemption options.
What can I get when I redeem my points?
The choice is yours! Redeem points for millions of options, including merchandise, travel, experiences, gift cards, e-certificates, event tickets, MP3 and game downloads, cash, and more.
