Report Fraud
If you suspect fraudulent activity on your account—whether unauthorized transactions, identity theft, or a suspicious communication—we’re here to help.
Report Fraud: How & What to Report
If you suspect fraud, reach out immediately:
- Call our Customer Support team at (608) 223-3000 or (855) 256-7328 during our business hours:
- Monday-Friday: 8:00am – 5:00pm CST
- Saturday: 9:00am – 12:00pm CST
- Contact your banker immediately.
You should report:
- Unfamiliar or unauthorized transactions
- Account takeover attempts or debit card fraud
- Phishing emails, suspicious texts or calls
- Fake or altered checks
- Impersonation of Lake Ridge Bank staff
After You Report: Next Steps
Once we receive your report:
- We may lock affected accounts to prevent additional activity.
- Our fraud team investigates and may contact you to verify information.
- We help you get your accounts back on track.
Your next steps:
- Change your online banking password and debit/ATM PINs.
- Review recent transactions and account statements.
- Set up real-time alerts for withdrawals, balances, and purchases.
- Don’t share your login credentials or personal info with anyone.
